This Refund Policy applies to software services, development work, subscriptions, cloud-based services, technical support, digital products, consulting engagements, project implementation services, and any related goods or services offered by ALLANUX WEB LTD through its website or digital channels.
1. General Principle
ALLANUX WEB LTD is committed to fair and transparent handling of refund, return, cancellation, replacement, and service credit requests. Because the company offers a range of services, including physical goods, made-to-order items, procurement services, event or service fulfillment, digital services, and third-party supported engagements, eligibility for a refund depends on the nature of the transaction.
Nothing in this policy limits any mandatory consumer rights that may be available under applicable law.
2. Orders for Physical Goods
Customers must inspect goods upon delivery and notify the company promptly if any item is damaged, defective, materially incorrect, incomplete, or not as described.
Where a valid claim is accepted, the company may choose one or more of the following remedies depending on the circumstances: replacement, repair, refund, store credit, service credit, or resupply.
Returned goods must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase, unless the return arises from a defect, delivery error, or legal nonconformity.
The company may refuse returns of goods that are used, altered, contaminated, damaged by misuse, returned without reasonable proof of purchase, or returned outside the stated return period unless applicable law requires otherwise.
3. Perishable, Time Sensitive, Custom, and Special Order Items
Perishable goods, food items, agricultural produce, flowers, livestock-related consumables, and other time-sensitive items may not be eligible for return once delivered, except where they are spoiled, unsafe, or materially different from the order confirmed by the company.
Custom-sourced, bespoke, personalized, made-to-order, special procurement, reserved inventory, and client-specific orders are generally nonrefundable after confirmation, unless the company fails to supply substantially as agreed.
Where the company has already committed funds, labor, logistics, reservation costs, or third-party charges on a customer’s behalf, any approved refund may be reduced by those nonrecoverable costs where lawful.
4. Service Engagements and Procurement Support
For service engagements, consulting, sourcing, procurement coordination, project support, installation, or supply chain support, a customer may cancel only in accordance with the service agreement, quotation, purchase order, or invoice terms applicable to the transaction.
If work has started, the company may charge for time spent, resources allocated, third-party fees, materials purchased, administrative effort, logistics, and other costs reasonably incurred up to the cancellation date.
If the company is unable to perform due to its own fault and no reasonable cure is offered, the customer may be entitled to a partial or full refund for the unperformed portion of the service.
5. Digital Services, Technology Services, and Online Deliverables
Digital products, software access, web-related services, online subscriptions, downloadable materials, technical support, website services, and other intangible deliverables may be nonrefundable once access has been granted, work has commenced, credentials have been issued, files have been delivered, or the customer has otherwise benefited from the service.
Where recurring subscriptions are offered, cancellation ordinarily stops future billing cycles and does not automatically entitle the customer to a refund for the current billing period unless otherwise stated in the applicable plan terms.
Where a service level issue, technical failure, or company-side nonperformance materially affects delivery, the company may offer remediation, extension, service credit, partial refund, or another commercially reasonable remedy.
6. Event Related Bookings and Reservations
Where the company accepts bookings, reservations, décor requests, catering requests, venue support, event management mandates, or coordination fees, deposits paid to secure dates, vendors, materials, or staffing may be nonrefundable unless otherwise expressly stated in writing.
If a customer postpones or reschedules an event, the company may apply payments already made toward the rescheduled date, subject to vendor availability, revised costs, and any third-party fees.
If an event is cancelled after substantial preparation, planning, sourcing, staffing, or vendor commitment, the company may retain amounts necessary to cover services already rendered and liabilities already incurred.
7. Refund Procedure
To request a refund, return, replacement, or cancellation review, the customer should contact the company using the support details published on the website and provide the order number, transaction reference, customer name, description of the issue, and supporting evidence such as photographs, screenshots, or correspondence where relevant.
The company may request additional information before making a decision and may decline claims that are fraudulent, abusive, unverifiable, or inconsistent with the transaction record.
Approved refunds will ordinarily be processed back to the original payment method unless the company and customer agree to another lawful method.
8. Timing and Charges
Review timelines may vary depending on the nature of the transaction, whether third-party vendors are involved, and the information provided by the customer.
Banks, card issuers, payment processors, and mobile money providers may take additional time to reflect approved refunds.
Original delivery, logistics, customs, payment gateway, or administrative charges may be nonrefundable where those costs have already been incurred and are not recoverable by the company, unless applicable law requires otherwise.
9. Abuse and Chargebacks
Customers must first contact the company to allow internal review of any dispute before filing a payment dispute or chargeback, where reasonably possible.
The company reserves the right to challenge unjustified chargebacks and to suspend or refuse future service where there is evidence of abuse, fraud, bad faith conduct, or repeated improper refund claims.