This Privacy Policy explains how ALLANUX WEB LTD collects and handles personal data and business information in connection with software services, website usage, technical support, inquiries, service subscriptions, project onboarding, and other online interactions.
1. Information We Collect
We may collect personal information that identifies or can reasonably be linked to an individual or business representative. This may include name, email address, phone number, billing address, delivery address, company name, payment-related information, transaction history, communication records, booking details, service requirements, account credentials, and any information submitted through forms, emails, chat, or support requests.
We may also collect technical and usage information, such as device details, browser type, IP address, log data, cookies, pages visited, referring links, time stamps, and interaction information generated when users access the website.
Where the nature of the company’s services requires it, additional business, project, or operational data may be collected to provide quotations, fulfill orders, deliver services, manage accounts, process payments, or support customer relationships.
2. How We Use Information
We may use collected information to operate the website, provide products and services, process payments, arrange deliveries, manage bookings, create quotations, onboard customers, provide support, communicate updates, improve user experience, maintain records, verify identity where necessary, prevent fraud, comply with legal obligations, and protect the rights, safety, and property of the company, its customers, and third parties.
We may also use information for internal analytics, service quality assurance, business planning, audit purposes, dispute handling, and lawful marketing communications where permitted.
3. Legal Bases and Consent
Where applicable law requires a legal basis for processing, the company may process information based on contract performance, legitimate business interests, legal compliance, protection against fraud or abuse, and consent where consent is required.
Where consent is requested, a user may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully before the withdrawal.
4. Cookies and Similar Technologies
The website may use cookies, pixels, tags, session storage, analytics tools, and similar technologies to remember preferences, support login functions, improve performance, understand traffic patterns, measure campaign effectiveness, and enhance security.
Users may manage cookie settings through their browser or device controls. However, some features of the website may not function properly if certain cookies are disabled.
5. Sharing of Information
We may share information with employees, contractors, affiliates, logistics partners, payment processors, hosting providers, software vendors, customer support providers, analytics providers, legal or professional advisers, event vendors, technical implementation partners, or other service providers who require the information to support legitimate business operations on our behalf.
We may disclose information where required by law, regulation, court order, law enforcement request, governmental request, audit requirement, insurance process, or where disclosure is necessary to establish, exercise, or defend legal rights.
If the company undergoes a merger, investment, restructuring, acquisition, transfer of assets, or similar corporate transaction, information may be transferred as part of that process, subject to appropriate safeguards.
6. International Transfers
Where information is processed, hosted, accessed, or transferred across borders, the company will take reasonable steps to ensure that such transfers are carried out in accordance with applicable legal requirements and with appropriate contractual, organizational, or technical safeguards where required.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information, the nature of the relationship, and legal requirements applicable to the company.
8. Data Security
The company uses reasonable administrative, physical, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
No website, internet transmission, or storage system can be guaranteed to be completely secure. Users should also protect their own credentials, devices, and communication channels.
9. User Rights
Subject to applicable law, users may have the right to request access to personal information held about them, request correction of inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, request portability where available, and lodge complaints with a competent regulator.
The company may need to verify identity before responding to certain requests and may decline requests where an exemption or lawful basis permits retention or continued processing.
10. Marketing Communications
The company may send transactional messages, operational notices, service updates, and marketing messages where permitted by law. Users may opt out of nonessential marketing communications by using the unsubscribe option or contacting the company directly.
Even where a user opts out of marketing messages, the company may still send service-related or legally required communications.
11. Third Party Links and Services
The website may contain links to third-party websites, payment channels, social media pages, plugins, maps, or service integrations. The company is not responsible for the privacy, security, or content practices of third-party services that it does not control.
Users should review the privacy policies of third-party services before providing information to them.
12. Children’s Information
The website is not intended for unlawful collection of personal information from children. If the company becomes aware that personal information has been collected from a child in violation of applicable law, it may take reasonable steps to delete or restrict that information.
Where a service specifically involves children or minors, any required parental or guardian permissions must be obtained by the responsible adult or client.
13. Changes to This Policy
The company may revise this Privacy Policy from time to time. The updated version will be posted on the website with a revised effective date. Continued use of the website after publication of an updated policy may constitute acceptance of the revised policy to the extent permitted by law.
14. Contact
Questions, requests, or privacy complaints may be directed to ALLANUX WEB LTD through the contact details published on the website, including the designated support email and business address.